Frequently Asked Questions

  • Can I request a different color acrylic?

    If you see something you like but want the acrylic to be a different color you can ask us to change the color using the "Order Notes/Custom Requests" field during checkout. You'll find it at the bottom of your Shopping Cart. Usually, we can accommodate these requests but sometimes we may be ou...

  • Do you offer a Military Discount?

    Yes, we offer a 10% Discount on all Warsenal orders for active and retired Military, to show our appreciation and support for our men and women in uniform. To qualify just send us a copy of your Veteran ID card, DD 214, pay-stub or payslip, or a copy of military orders or expired military ID to ...

  • Do you offer personalized / customized products?

    While we do love a challenge unfortunately we don't have the capacity for customized products.

  • Do you ship to my country and if so how much?

    Yes, we probably ship to your country. To see how much shipping costs are just place the items you want in your cart and start the checkout process. You'll get to the shipping options before you have to enter payment details. This should be an accurate shipping cost for your order. We don't mark ...

  • How soon will my order ship?

    Orders are processed and shipped on a first-come-first-served basis Monday through Friday. We are also unable to process orders on most major holidays. We do our best to ship within a week of you placing your order. Some orders may take longer though depending on factors such as order volume or m...

  • I'm a distributor and I'd like to carry your product.

    Thanks! Send us an email to wholesale@warsen.al and we'll see what we can do.

  • What is this brown paper on my acrylic pieces?

    Acrylic ships with a brown adhesive backing to protect it from scratches. We remove this backing on the side we etch to ensure that the etch is nice and detailed. We will typically leave the paper on the other side to keep things while they are stored in bins and ultimately shipped to you. This ...

  • Why are the details etched backwards on my token / template?

    Details are etched in reverse so the etched side is viewed through the acrylic. We find that the details look best this way.